Help Center

Our clients say

Questions or Concerns

Where's my parcel? I ordered a month ago!

My parcel is "Not found", what shall I do?

“Not Found” means we do not find any information for that number. We recommend that you double check your tracking number; or contact the shipper (the retailer where you purchased your order) for verification.

If the tracking number is correct, please wait for at least 1-2 days after the parcel(s) have been sent for tracking details to be available.

I didn’t receive my order; can I get a refund?

If you’d like to ask for a refund, please contact the seller (shipper) where you placed your order to submit your request.

Kindly be noted that 17TRACK is an open website for tracking shipments of more than 500 delivery providers. If you have placed an order and are looking for information on this particular ORDER, besides the information that displays on our website, there’s no additional information can be given to you via 17TRACK.

How can I submit a change of the address?

My parcel was stuck at somewhere; can you update some new info?

We understand how important it is for you to get a timely update for your parcels. Regrettably, under normal circumstances, an expected arrival date is not available from the carrier for international mailings. The shipping status will be updated when the new information is registered in the carrier’s information system.

If the tracking information of your parcel hasn’t been updated in a long period of time, it means that the parcel is either still in transit to its destination country or the carrier has omitted to enter new tracking information. Certain shipping method has no full tracking capabilities. In this case, please contact the sender(The one who sent the item to you) directly. The sender who has all the drop-off information can also start a formal investigation into the whereabouts of your parcel with the company responsible for shipping in his/her country.

Can you confirm the address with my tracking number?

What's the difference between registered mail and surface mail?

Shippers may choose to send a parcel by rapid speed post or affordable registered mail. For low valued items, shippers usually prefer the unregistered service.

Thus, a registered mail is trackable and unregistered surface mail doesn’t have full tracking information.

In fact, surface parcels will be bagged into a large pack and the carrier will throw them into the dispatching center for departure, that’s all the info you will have. No additional info will be updated after departure.

What shall I do if my parcel requires customs clearance?

Our clients say

Testimonials

I am so pleased and satisfied with this transportation company’s service. It is so great to work with an adviser who is truly interested in their client’s needs, goals and preferences. I am really impressed with their commitment. Thank you so much and good luck with your clients!

Ronald Dowson

Ronald Dowson

Customer

I want to express how grateful I am for the work you guys have done for my family over the past years. I am absolutely pleased and satisfied with your company’s services. They work through the process to identify your needs, goals and strategy, and put your plan into action!

Sara Garcia

Sara Garcia

Customer

In this company they have assembled only certified and experiences employees who stand behind their promise to deliver quality and timely services. It is so great to work with specialists who is truly interested in their client’s needs, goals and preferences. Thank you!

Doug Ramsey

Doug Ramsey

Customer
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